Shopify NetSuite Integration

eCommerce and ERP are the two most critical systems in a business’ digital ecosystem. While they are two very different systems, each designed to meet very different objectives, there is a strong synergy between them.

Combining these two powerful systems creates a game-changing opportunity for businesses of all sizes. From enhanced inventory management and efficient order processing to real-time data synchronization, eCommerce and ERP integration opens the door to accelerated growth and improved customer satisfaction.

In this blog, we’ll build a case for integrating Shopify/ Shopify Plus and NetSuite ERP systems. Shopify is the most popular eCommerce platform loved by entrepreneurs and large businesses for its ease of use and quick setup. Meanwhile, NetSuite stands as one of the top Enterprise Resource Planning (ERP) tools, helping businesses automate key operations and streamline processes.

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Key Integration Touchpoints between Shopify/ Shopify Plus and NetSuite ERP systems:

Here are some of the most common and key touchpoints between Shopify/ Shopify Plus eCommerce and NetSuite ERP systems:

• Product/ Items: Products added in NetSuite ERP systems can be automatically synchronized with the Shopify eCommerce platform, enabling faster go to market and consistent product information across both platforms.
• Inventory Levels: The inventory information in NetSuite can be updated in real-time as products are sold on Shopify eCommerce store and across channels. The accurate inventory information is then synced from NetSuite ERP to Shopify eCommerce store, preventing stockouts and overselling of products.
• Orders Information: Orders from Shopify store can be automatically transferred to the ERP system for fulfillment. This helps businesses automate order fulfillment and minimize order aging. This is true for both B2B and B2C businesses. For B2B businesses, orders placed as drafts or quotes on Shopify, can be synced as Quotes in NetSuite ERP system.
• Companies and Contacts: Customer data can be synchronized between Shopify and NetSuite to build a comprehensive 360-degree view of customers.
• Shipping Information: Shipping updates and tracking information can be transferred from NetSuite to Shopify eCommerce store. Once transferred, the information can be used to keep customers informed and reduce calls to your customer service teams.
• Invoices: Once the order is placed, the payment information and invoice details can be synced between the two systems creating a foundation for better financial visibility and compliance.

Advantages of Automating Shopify/ Shopify Plus and NetSuite Integration

• Unified Data Management: NetSuite is a powerful ERP system that helps manage critical business functions like finance, inventory, orders, and customer relationships. When you integrate Shopify with NetSuite, your eCommerce and ERP systems work seamlessly together. This means real-time data updates, fewer errors, and smoother operations. With instant access to accurate information, your team stays aligned, avoids missteps, and delivers a better experience for your customers.
• Efficient Order Management: Integrating Shopify with NetSuite ensures seamless order processing and fulfillment. When a customer places an order, the details are automatically synced with NetSuite, eliminating the need for manual data entry and reducing errors.
• Real-Time Inventory Management: NetSuite’s powerful inventory management capabilities, combined with Shopify integration, ensure your eCommerce platform always reflects accurate, real-time stock levels. This prevents overselling, backorders, and stockouts, improving customer satisfaction and operational efficiency. With features like automated stock replenishment, trend-based inventory recommendations, and optimized stock allocation across locations, NetSuite helps streamline logistics, reduce storage costs, and keep your business running smoothly.
• Streamlined Financial Management: NetSuite manages financial processes like accounting and invoices. Integrating NetSuite with Shopify ensures accurate tracking of payments and taxes enabling improved financial visibility and compliance.
• Enhanced Customer Experience: NetSuite’s CRM functionality helps manage customer data, order history, and interactions. By integrating Shopify with NetSuite, customer information stays consistent across platforms, offering a unified view of customer interactions. This unified view streamlines and improves customer shopping experience.
• Scalability and Growth: As your business grows, the integration between Shopify and NetSuite grows with you. It offers a solid foundation for managing higher order volumes, expanding product lines, and handling more complex business processes without missing a beat.
• Automation and Efficiency: This integration automates the data flow between Shopify and NetSuite, reducing the need for manual data entry and cutting down the chances of errors. By streamlining these processes, it allows your team to focus on more strategic initiatives rather than being bogged down by routine tasks.
• Compliance and Reporting: NetSuite provides powerful reporting and analytics tools, and with integration, your eCommerce data is automatically synced for reporting purposes. This not only helps you make more informed business decisions but also ensures you stay compliant with industry regulations.